1. Who we are

This website is operated by Aaron Darby in New Zealand. For privacy questions or requests, contact aarondarbynz@gmail.com.

2. Personal information we collect

Depending on how you use the website, we may collect your name, email address, phone number, booking preferences, messages, information you choose to share in a coaching enquiry, and information needed to manage a client account or programme.

The website may also collect basic technical and usage information, such as pages visited, device/browser details, and interactions with the site.

3. Why we collect it

We use personal information to respond to enquiries, arrange and manage bookings, provide coaching and client-portal services, share programme resources, communicate with clients, maintain business records, improve the website, protect the service from misuse, and meet legal obligations.

Please do not submit information you do not want us to receive. Coaching forms and messages are not an emergency service.

4. Service providers and overseas processing

We use third-party service providers to operate the website and its features, which may include Base44 hosting and database services, Gmail for email communications, and website analytics or infrastructure providers. Those providers process information as needed to deliver their services under their own terms and privacy practices.

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to use service providers appropriately and handle information in accordance with applicable New Zealand privacy requirements.

5. Sharing and disclosure

We do not sell personal information. We may disclose information to service providers who help operate the business, where you have authorised a disclosure, where it is necessary to provide a service you requested, or where disclosure is required or permitted by law.

6. Security and retention

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We keep information only for as long as reasonably needed for the purposes described in this policy, including business, accounting, dispute-resolution, and legal requirements. We may securely delete or de-identify it when it is no longer needed.

7. Your privacy rights

Under the New Zealand Privacy Act 2020, you may ask for access to personal information we hold about you and request correction if it is inaccurate. To make a request, email aarondarbynz@gmail.com and describe the information you are asking about. We may need to verify your identity before responding.

If you have a concern about how your information has been handled, please contact us first. You may also contact the Office of the Privacy Commissioner in New Zealand.

8. Cookies and analytics

The website and its providers may use cookies or similar technologies for essential operation, security, remembering preferences, and understanding website usage. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

9. Children

This website and its coaching services are intended for adults. Please contact us if you believe a child has submitted personal information through the website.

10. Changes to this policy

We may update this policy when our practices or legal requirements change. The latest version will be published on this page with an updated date.